Refunds and cancellations policy for our salon grooming parlour
In the event of a client being late to an appointment a late fee of £10 will be applied to the final balance. Our time is very valuable, as is yours. Your therapist will be at the parlour waiting for you, and do need to be compensated if you do not arrive for your appointment.
Due to a high number of clients cancelling last minute or not turning up to their appointments if you do not arrive for your appointment a 20% deposit will be taken. If any changes need to be made to your appointment, please notify us no later than 48 hours before your scheduled appointment. This should allows us enough time to offer that time slot to another client.
No shows or cancellations/reschedules less than 48 hours will forfeit their deposit and NO SHOWS could be charged a no show fee of £20 on top of forfeiting their deposit.
The deposit is non-refundable, and will be applied towards your treatment. If you NO SHOW or Late Cancel, your deposit will be forfeited.
You are paying for our time, products and other expenses used to provide you with a service. No refunds will be given for services rendered. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns.
Please let us know if you change your mobile number or email address so we always have your current contact details on file.